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Whether you need guidance choosing the right pergola or have a question about your order, we are happy to assist.
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Frequently Asked Questions
How long does shipping take for pergolas and outdoor furniture?
Most orders ship within 1 to 3 business days. Once shipped, transit time is typically 5 to 8 business days within the Continental U.S. You will receive a tracking number via email as soon as your order leaves our facility.
How can I track my order?
Once your order ships, we send a confirmation email with your tracking number and a link to follow your delivery progress. If you have not received this email, please check your spam folder or contact our support team with your order number.
What is your return policy for large outdoor items?
We understand that items like gazebos and fire tables are significant purchases. If something is not right, please contact us within 30 days of delivery and we will walk you through the return or exchange process based on the item and its condition.
What if my pergola or furniture arrives damaged?
We carefully package every item, but transit damage can occasionally happen. If your order arrives with any damage, please take photos and contact us right away. We will arrange a replacement or resolve the issue promptly.
What materials are your pergolas and gazebos made from?
Our pergolas and gazebos are crafted from weather-resistant materials designed for long-term outdoor use. Each product listing includes detailed specifications on materials, dimensions, and care recommendations so you can find the right fit for your patio or garden.
Do your fire tables require professional installation?
Most of our fire tables are designed for straightforward assembly at home. Each unit includes detailed instructions and all necessary hardware. For propane or gas connections, we recommend consulting a licensed professional to ensure safe setup on your deck or patio.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Owned and operated by Tavellor, we offer free shipping on most orders within the Continental U.S.
Easy Returns
Not the right fit for your outdoor space? Our team will guide you through a simple return or exchange process.
